We are committed to ensuring your satisfaction. If for any reason you are not completely satisfied with your purchase, we are here to help.

Return Conditions

1. Terms: You have 14 calendar days from the date of receipt of the order to request a return.
2. Eligible Products: The product must be unused, in its original packaging, and in the same condition as it was received.
3. Exceptions: Some items, such as personal hygiene products and underwear, cannot be returned for sanitary reasons.

Return Procedure

1. Contact us via email to initiate the return process. We will provide you with the shipping instructions.
2. Return shipping costs are the responsibility of the customer, except in the case of defective products or errors in the order.
3. Once we receive the product, we will perform a quality check. If the return meets the conditions, we will proceed with the refund.

Refund

1. Refunds will be issued using the original payment method within 10 business days of receiving the return.
2. Shipping costs are non-refundable.

Defective or Incorrect Products

1. If you receive a defective product or an item different from what was ordered, contact us within 48 hours of receipt.
2. We will arrange for a pickup and replacement at no additional cost.

For further information or to initiate a return request, you can contact us at secretroomsexyshop@gmail.com.